About the job
Customer Success Executive
Location: HCM City, On-site
Department: Customer Success
Role Overview: At the heart of our mission, Customer Success empowers educational institutions to unlock their full potential through transformative technology. By championing seamless onboarding, delivering inspirational training, and fostering meaningful, long-term partnerships, you will guide schools and universities in elevating learning experiences and achieving lasting success.
About ClassIn
ClassIn is a professional technology ecosystem dedicated to education. In 2020, ClassIn was listed in the top 50 Global Edtech by GSV. We’ve been working with more than 60K educational institutions across the globe. In Vietnam, we’ve served more than 200 clients. We are proud to be experts in helping traditional schools and after-school tutoring companies transform their businesses with online technology.
Our first product – ClassIn – presents an interactive online classroom solution that is suitable for both online and hybrid learning models. Besides the classroom is backed by a powerful management dashboard to help both the management team and teachers to monitor and deliver a qualified teaching and learning experience.
Among our global partners are Oxford University Press, Pearson, Sony Global Education, TAL, New Orientals, and Peking University. In Vietnam, we are working with HaUI, Intracom University, Hocmai – Galaxy Education, Edupia, and many more.
Key Responsibilities
Customer Success
- Client Training: Plan, customize, and deliver polished online and offline training sessions for clients, including academic staff, administrators, and organizational users.
- After-Sales Service: Serve as a primary point of contact post-training to monitor account health, address platform inquiries, and ensure ongoing satisfaction.
- Resource Creation: Build and update high-quality training collateral, user guides, and digital learning assets.
- Collaboration: Work directly with the Technical Solutions and Sales teams to translate complex system capabilities into accessible training modules and resolve needs.
- Ad-Hoc Responsibilities: Execute additional tasks, initiatives, and special projects assigned by the Manager.
Qualifications & Requirements
- At least 1 year of experience in Customer Success, Academic Training, Learning & Development positions
- Previous experience or strong domain insight in Edtech products or the Education sector (schools/universities) is a strong advantage
- Strong communication skills in Vietnamese and English
- Proven ability to lead engaging in-person and virtual workshops for academic stakeholders
- Strong passion for education and technology, fond of applying digital solutions to enhance working and learning experiences
Salary & Benefits
- Full-salary probation & insurance
- Up to 15 leaves per year
- Fully covered client engagement & travel fees
- Internal activities: Women’s Day, Children’s Day, Mid-Autumn Festival, and other benefits under the provisions of the company
- Young, dynamic, and modern working environment
Contact
- Send an application email with your English CV to Ms. Thuong Nguyen – HR Generalist – thuong.nguyen@classin.com
- Find our other vacancies at: https://classin.vn/tuyen-dung
- Follow ClassIn on Facebook: https://www.facebook.com/classinvn
- Follow ClassIn on LinkedIn: https://www.linkedin.com/company/classinvietnam/
Please note that, due to the large number of applicants, only suitable candidates will be contacted and receive responses. We deeply appreciate your understanding and interest in the position and look forward to working with you.
