About the role
Position: Technical Solutions Coordinator
Location: Ho Chi Minh City, Vietnam
Reporting Line: Technical Solutions Manager
The Technical Solutions Coordinator serves as the key technical liaison between clients, local teams, and ClassIn’s Global Product & Technical departments. This role ensures smooth communication, efficient issue resolution, high-quality product localization, and successful client onboarding and adoption of ClassIn’s solutions.
About ClassIn
ClassIn provides a comprehensive solution for Online–Merge–Offline (OMO) education and a wide range of teaching needs. Our cutting-edge technology enables educators to create engaging, interactive, and effective learning experiences across both online and offline environments.
We believe the future of education lies in seamlessly blending the strengths of digital and physical classrooms. ClassIn offers a robust suite of tools designed to support teachers and institutions in delivering high-quality instruction—anytime, anywhere.
Our mission is to empower educators and help learners achieve their academic goals regardless of location or resources. By joining ClassIn, you will be part of a global EdTech company driving innovation and making a meaningful impact on education.
Global Partners: Oxford University Press, Pearson, Sony Global Education, TAL, New Oriental, Peking University
Vietnam Partners: Hocmai – Galaxy Education, Edupia, Everest Education, and more
Key Responsibilities
1. Product Localization & Coordination
- Localize in-app content, dashboards, and product documentation into Vietnamese with accuracy and clarity
- Collect and consolidate client feedback; collaborate with Product Managers to plan, prioritize, and refine product features and backlogs
- Track bugs and issues, coordinating closely with Global Product teams
- Follow the monthly product release cycle, ensuring announcements, QA/QC processes, and local readiness are fully completed
2. Customer & Technical Support
- Act as the first point of contact for clients regarding technical inquiries and product-related issues
- Resolve tickets and inquiries with support from Global teams when required
- Support the Sales team in delivering product demos, onboarding sessions, and client training
- Provide technical guidance and documentation for ClassIn API, LTI, and SDK integrations
3. Business & Operational Support
- Deploy, maintain, and update ClassIn websites
- Prepare and maintain technical documentation for existing and newly launched products
- Collaborate cross-functionally to design and propose technical solutions that enhance client experience and internal operations
4. Team Management
- Act as a line manager for a team of interns handling technical inquiries
- Assign tasks, provide guidance, and ensure service quality under your supervision
- Make operational decisions related to intern team performance, workflows, and issue handling
Required skills and qualifications
- Bachelor’s degree or higher
- Minimum 2 years of experience in product management, business analysis, or related roles
- Strong understanding of project management methodologies
- Ability to evaluate business value behind features and functionalities
Excellent communication skills in Vietnamese and English, with strong presentation and leadership capabilities - Strong analytical thinking and problem-solving skills
- Proven ability to manage and balance competing stakeholder requirements
- Passion for technology and education
Salary & benefits
- Competitive pay package
- Up to 15 days off in a year
- Full-salary probation and social insurance
- Active and flexible working environment
- Internal activities: Lunar New Year, Women’s Day, etc.
Contact
Send an application email to Ms. Thuong Nguyen – HR Generalist – thuong.nguyen@classin.com
- Find our other vacancies at: https://classin.vn/tuyen-dung/?utm_source=email&utm_medium=hr
- Follow ClassIn on Facebook: https://www.facebook.com/classinvn
- Follow ClassIn on LinkedIn: https://www.linkedin.com/company/classinvietnam/
Please note that, due to the large number of applicants, only suitable candidates will be contacted and receive responses. We deeply appreciate your understanding and interest in the position and look forward to working with you.
