About the job
Technical Solutions Coordinator
Department: Technical Solutions
Report to: Technical Solutions Manager
Location: HCMC
About ClassIn
ClassIn is a professional technology ecosystem dedicated to education. In 2020, ClassIn was listed in the top 50 Global Edtech by GSV. We have worked with more than 60,000+ educational institutions across the globe. In Vietnam, ClassIn has served nearly 1 million students and 52,000 teachers. We are proud to be experts in helping traditional schools and after-school tutoring companies transform their businesses with online technology.
Our first product – ClassIn – presents an interactive digital classroom solutions that is suitable for both online and hybrid learning models. In addition, the classroom is backed by a management dashboard that helps the management team and teachers oversee and deliver qualified teaching and learning experiences.
Among our global partners are Oxford University Press, Pearson, Sony Global Education, TAL, New Orientals, and Peking University. We are working with Hocmai – Galaxy Education, Edupia, Vuihoc, Marathon, and many more in Vietnam.
What do we expect from your role?
You will be the first point of contact for clients to reach out for any technical inquiries, with the support of the Global Product Team and other relevant Global departments, you will resolve tickets, and inquiries and provide various training sessions or demos to the clients. Your task as a middle-man will enhance the working flow and procedure between Global and Local, delivering the most accurate and effective solutions to our end-users. Your tasks are included but not limited to:
Product Localisation
- Localize the language used within the app, dashboard or any Product documents
- Collect client’s feedback and work with the Product Manager on planning and prioritizing product development and product feature backlog
- Bug tracking
- Follow the routine flow of Monthly Product Update, ensure every announcement, QA/QC is fully prepared
Customer Support
- Support clients on technical issues
- Onboard clients to ClassIn (both teachers and management team and IT team)
Integration
- Support clients with information and technical guidelines for integration with ClassIn API, LTI, and SD
Business Support
- Deploy and maintain the websites of ClassIn, ClassIn Blog, and ClassIn Academy
- Prepare essential docs for existing products and new products
Team Management
- Be the line manager of a team of over 10 part-time interns, supporting technical inquiries under your supervision
- You will be the decision-maker whenever it comes to your internal team of Interns
Required skills and qualifications
- Bachelor’s degree (or equivalent) in a related discipline
- 2 or more years of experience in product management, business analyst
- In-depth knowledge of project management
- Understanding of business value related to features and functions
- Outstanding communication in Vietnamese and English, presentation, and leadership skills
- Sharp analytical and problem-solving skills
- Ability to effectively manage conflicting needs of stakeholders
- Passionate with technology and education
Salary & benefits
- Competitive pay package
- Internal, self-development training
- Social insurance and 13th-month salary
- Active working environment
- Opportunity to work and serve high-end clients
- Flexible working hours depending on individuals’ responsibilities
Contact
Send email to Ms. Thuong Nguyen
HR Generalist
