[HCM-Hybrid-Actively Recruiting] Technical Solutions Intern

Recruitment

ABOUT THE JOB

TECHNICAL SOLUTIONS INTERN

TYPE: HYBRID

CONTRACT: PART-TIME

ABOUT CLASSIN

ClassIn is a professional technology ecosystem dedicated to education. We are proud to be experts in helping traditional schools and after-school tutoring companies transform their businesses with online technology.


Our first product – ClassIn – presents an interactive digital classroom solution that is suitable for both online and hybrid learning models. In addition, the classroom is backed by a management dashboard that helps the management team and teachers oversee and deliver a qualified teaching and learning experience.

WHAT DO WE EXPECT FROM YOUR ROLE?

Working as a part of the Technical Solutions Department, your role will be responsible for:

Customer Support

  • Being the first-line supporter for customers seeking technical assistance within the clients’ group
  • Qualifying and tracking the issues/inquiries raised by end-users
  • Working closely with the Global Support Team to resolve clients’ issues

Product

  • Localizing the product language to Vietnamese to ensure it is understandable for non-technical users;
  • Testing and validating product quality before release;
  • Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager;
  • Proactively monitoring the product and tracking bugs;

Technical Writer

  • Composing User Guide/User Manual/ New Feature Blog Post for end-users
  • Translate Product Documents and related documents to Vietnamese/English

REQUIRED SKILLS AND QUALIFICATIONS

  • Currently a university student of recognized institution
  • Experience in technical support or related fields is a plus
  • Good communications in both verbal and written of Vietnamese and English
  • Customer empathy
  • Passionate about technical products and understanding of customer needs

  • Ability to work independently and as part of a team
  • Ability to meet deadlines
  • Ability to think critically and solve problems
  • Ability to learn new things quickly
  • Friendly, dynamic & flexible working environments
  • Internal training session
  • Opportunity to acquire practical experience in leadership positions (Project Leader, Senior Intern, Shift Leader)

OUR BENEFITS AT CLASSIN

  • Friendly, dynamic & flexible working environments
  • Internal training session
  • Opportunity to acquire practical experience in leadership positions (Project Leader, Senior Intern, Shift Leader)

CONTACT

  • Send email to Ms. Thuong Nguyen – HR Generalist – thuong.nguyen@classin.com
  • Follow ClassIn on Facebook: https://www.facebook.com/classinvn
  • Follow ClassIn on LinkedIn: https://www.linkedin.com/company/classinvietnam/

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