ABOUT THE JOB
TECHNICAL SOLUTIONS INTERN
TYPE: HYBRID
CONTRACT: PART-TIME
ABOUT CLASSIN
ClassIn is a professional technology ecosystem dedicated to education. We are proud to be experts in helping traditional schools and after-school tutoring companies transform their businesses with online technology.
Our first product – ClassIn – presents an interactive digital classroom solution that is suitable for both online and hybrid learning models. In addition, the classroom is backed by a management dashboard that helps the management team and teachers oversee and deliver a qualified teaching and learning experience.
WHAT DO WE EXPECT FROM YOUR ROLE?
Working as a part of the Technical Solutions Department, your role will be responsible for:
Customer Support
- Being the first-line supporter for customers seeking technical assistance within the clients’ group
- Qualifying and tracking the issues/inquiries raised by end-users
- Working closely with the Global Support Team to resolve clients’ issues
Product
- Localizing the product language to Vietnamese to ensure it is understandable for non-technical users;
- Testing and validating product quality before release;
- Receiving client feedback and supporting the Shift Leader in collecting information to propose and prioritize product features for the Line Manager;
- Proactively monitoring the product and tracking bugs;
Technical Writer
- Composing User Guide/User Manual/ New Feature Blog Post for end-users
- Translate Product Documents and related documents to Vietnamese/English
REQUIRED SKILLS AND QUALIFICATIONS
- Currently a university student of a recognized institution
- Experience in technical support or related fields is a plus
- Good communication in both verbal and written of Vietnamese and English
- Customer empathy
- Passionate about technical products and understanding of customer needs
- Ability to work independently and as part of a team
- Ability to meet deadlines
- Ability to think critically and solve problems
- Ability to learn new things quickly
- Friendly, dynamic & flexible working environments
- Internal training session
- Opportunity to acquire practical experience in leadership positions (Project Leader, Senior Intern, Shift Leader)
OUR BENEFITS AT CLASSIN
- Friendly, dynamic & flexible working environments
- Internal training session
- Opportunity to acquire practical experience in leadership positions (Project Leader, Senior Intern, Shift Leader)
CONTACT
- Send email to Ms. Thuong Nguyen – HR Generalist – thuong.nguyen@classin.com
- Follow ClassIn on Facebook: https://www.facebook.com/classinvn
- Follow ClassIn on LinkedIn: https://www.linkedin.com/company/classinvietnam/
